Exchange & Return Policy
EXCHANGE POLICY INFORMATION
We take pride in what we sell and your satisfaction and feedback is very important to us and the evolution of the store/products. For clothing orders we accepts exchanges if the store is notified within 24-48hrs of receiving the item. The start date of this policy begins on the day the item is marked as delivered. To initiate a return please email the Exchange department at email@example.com, for the subject please be sure to write in: EXCHANGE and briefly tell me what the problem is and how you would like me to resolve it for you.
EXCHANGES & RETURNS
If the wrong size was ordered the Buyer is responsible for paying postage and providing tracking information for the item(s) that is wanting to be Returned. The item(s) being returned can not be exchanged for a different design or style. Upon receiving the item(s), the item(s) will be inspected to make the sure it is in it's complete original packaging, free of wear, damage and foreign smells. Once all criterias are verified the Buyer will be sent out their exchange. Upon the Seller receiving the item(s) please expect 2-3 weeks for delivery of the replacement item(s). Expect up to 3 weeks (sometimes longer) during Memorial Day - Labor Day and Thanksgiving-Christmas. To initiate the exchange process please write to us with your order # briefly explaining why you want an exchange to the following email address: firstname.lastname@example.org
INCORRECT ITEMS SENT/DEFECTIVE ITEMS
We will happily Exchange or offer store credit to any item(s) that is defective or is received in error, the Seller will be responsible for shipping out the correct product and supplying the Buyer for return shipping labels and all reimbursments that may accrue.
The Art of Samuel Farrand team moves very fast to ensure everyones orders are processed and received in a timely manner, If you want to cancel your order please notify the store within 1hr of ordering and we will gladly cancel your order. We process orders manually 2-3 times a day, if you don't contact us within that time frame chances are your order will be put into production.
Our products feature original artwork and are custom manufactured when you order them. For this reason please allow 2-3 weeks shipping time and to receive your order.